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Frequently Asked Questions (FAQ)
Where do you ship?
Canada Two Way is a Canadian company and ships anywhere in Canada that has a valid postal code.
What's the difference between portable and mobile two way radios?
Portable two way radios are handheld radios that can be carried on a person; they are typically known by consumers as “walkie talkies”. Mobile two way radios on the other hand are larger and installed in places like vehicles and offices to communicate from a set location.
What is the difference between UHF and VHF?
UHF radios are usually designed to work indoors and in more urban environments. Conversely, VHF radios are designed to work outdoors in rural environments. For more information on why different frequencies are better for certain environments, check out “UHF or VHF: which Frequency is Better for my Workplace.”
Does Canada Two Way offer warranties?
Yes we do! We stand behind our products, which is why all our two-way radios come with a 2-year warranty, and all accessories come with a 1-year warranty. Motorola VX series two way radios are also covered for 3 years! If you have any further questions regarding the warranties we offer, contact us!
Do you program the radios?
We are able to program the commercial and professional two-way radios with private channels for you.
Can I buy earpieces, headsets and carry cases to fit my radio?
Yes! We offer a range of headsets and accessories to fit the radios we sell.
Is analog or digital radios better? What is the difference?
Both analog and digital radios work well based on what is needed for the area you wish to cover. If you require assistance figuring out which is better for your specific environment, contact us!
Why is my call going to voicemail?
1-844-226-2WAY(2929) is an automated voicemail. We are a fairly small company and at this time we cannot catch all the calls coming through. Although, when you leave a voicemail, we receive it by email and we will answer as soon as possible. We strongly encourage you to ask your question, leave your number and the best time to call you back so we can serve you better and faster.
What are your hours of operation?
Canada Two Way’s customer service is active Monday to Friday 9:00am – 5:00pm Eastern Standard Time (EST). Send an email to admin@canadatwoway.com. Though, you can place orders anytime on our website. We will always respond to your inquiries as soon as possible!
What is the best way to contact Canada Two Way?
The best way to reach us is by email. Send an email to admin@canadatwoway.com or fill out the contact form!